UniFi Elite Support Overview
All UniFi Elite subscriptions include Enterprise Phone Support for the active UniFi Elite controller as well as all licensed devices.
UniFi Elite Support is currently only available for customers in North America/US Territories, and can be reached from 8am-5pm MST/MDT.
UniFi Elite Support can be reached at 866.ELITE855 (866.354.8385). Customers must have an active UniFi Elite subscription for the controller and any devices for which they want to receive support. In order to verify this, when calling in to this number above, customers must provide their Elite Customer ID.
If you wish to purchase UniFi Elite/receive phone support- please follow instructions here.
Locating your UniFi Elite Customer ID
When calling in to UniFi Elite Support, you will need to provide your Customer ID when prompted. To get your customer ID, follow these steps:
- Sign in to https://unifi.ubnt.com
- Go to Settings
- Navigate to Support tab.
- Here you will find you UniFi Elite Customer ID/UniFi Elite Support phone number.